Congratulations on your new purchase! You are about to begin building the foundations of your new online business.

To start preparing your business, the first place you should go to is the Action Guide. This is available in two forms...

Video Action Guide...
http://demo.sitesell.com/

Written Action Guide...
http://actionguide.sitesell.com/

You will be able to start researching your own site by logging in to Brainstorm It! using the user name and password that was given to you in your order confirmation e- mail. The URL for Brainstorm It! is...

Finally, if you have not already done so, please visit the official Site Build It! Forums. The Forums are a free "help and be helped" resource where SBIers meet to pick up and share new ideas, provide advice, etc. Please visit the Forums at...

Log into the Forums with your regular user name and password.

Scroll down to the BRAINSTORMING Forum. This is where you will find helpful tips and resources to get you started.

Feel free to post your own query under the appropriate category -- some friendly, helpful and experienced SBIer will likely chip in shortly. You will find many knowledgeable and savvy users in the Forums who are willing to help.

And... if you have a good idea, suggestion, or comment, please return the favor to the Forums -- help someone else out.

If you have any problems with logging in, our Customer Support Team will be happy to assist. You can contact them through the contact form here...

While Macs cannot execute regular Windows executable files, all .exe files available for download from SiteSell are simply self-extracting zipped files. These types of .exe files can be opened and expanded on a MAC following some simple steps.

For detailed instructions on how to expand .exe files, please consult the following Help page...

Opening .exe Files on Your Mac
http://help.sitesell.com/mac-exe-files.html



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The security settings of Flash Player, the software used to play the Video Action Guide, may not be permitting external links to be opened. Please follow these easy instructions to adjust these settings...

1) Visit the following page on the Macromedia Flash Web site...

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_mana ger04.html

2) On the right-hand side of the page, you will see the Adobe Flash Player Settings Manager. Beside the label, "Always trust files in these locations," click the Edit Locations drop-down menu and select, Add Location.

3) Click the Browse for folder button and browse to the folder containing the Video Action Guide. If you followed the recommendations during the installation of the Video Action Guide, the files will be saved on your Desktop.

4) Click OK to add this folder to your trusted locations.

5) Close all your browser windows and then open the Video Action Guide again.

When you run the SBI! Video Guide from now on, the links in the Action Guide should be permitted and open as desired.

You can easily change your login information, your e-mail address, or other personal information yourself.

If you are an affiliate...

Make the required changes on the Account Modification Page in the 5 Pillar Club as outlined here...

http://support.sitesell.com/faq/5P_Accounting.html#07263272 .

Please keep in mind that modifying your account information in the 5 Pillar Club will also change your information for any SiteSell products and SBI! subscriptions that you own.

If you are not an affiliate...

One of the following two scenarios will apply to you...

Scenario A: You have access to Site Central (i.e., you have built your home page). Here's what to do...

1) Login with your username and password...

http://login.sitesell.com/

2) Next click the My Account/SBI! Renewal link in the top right of the screen.

3) On the My Account page, make the desired modifications.

4) Scroll down to the bottom of the page and enter your current password in the field just above the Complete Modifications button. If you are changing your password, make sure to enter your current, not your new, password.

5) Click the Complete Modifications button to submit and confirm your changes.

The changes that you make on this page will automatically apply to all SBI! subscriptions and other SBI! products that you own.

Scenario B: You have not registered your domain.

Until you register your domain and build your home page, you will not have access to Site Central. However, you can make modifications in Brainstorm It!. Here's how...

1) Login with your username and password...

http://brainstorm.sitesell.com/

2) Next click the Change login or e-mail link in the top right of the screen.

3) On the My Account page, make the desired modifications.

4) Scroll down to the bottom of the page and enter your current password in the field just above the Complete Modifications button. If you are changing your password, make sure to enter your current, not your new, password.

5) Click the Complete Modifications button to submit and confirm your changes.

The changes you make on this page will automatically apply to all SBI! products that you own.

If you have just started using Value Exchange or recently modified your Data, please note that it may take up to one week for Value Exchange to find matches for your site.

If Value Exchange returns too many or not enough matches, you can improve your selection by using the "Change Data" function to modify the keywords that describe your site and attract matches.

Depending on your goal, you have two options...

Niche Down: Use keywords that are less broad than the ones you are currently using. For example, instead of using "dogs" as a keyword, use "doberman pinscher" to get more refined matches and fewer matches that do not apply directly to your site's theme.

Niche Up: Use keywords that are broader than the ones you are currently using. For example, instead of using "basic corporate tax return filing online", use "corporate tax return". When broadening your niche, make sure not to make your keywords too general (ex. "taxes") as this may result in too many irrelevant matches.

With either approach, remember to make use of the help page...

http://build.sitesell.com/help/ve/link-exchange-help2.html

... and use the link provided at the bottom of that page to download your free copy of "Make Your Links WORK!" to maximize Value Exchange for your online business.

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Always use the contact form at...

http://support.sitesell.com/contact-support.html

Here are some quick tips on how to help Support help you...

Tip #1
Include your RR URL or Order # in the contact form whenever possible so that Support can quickly find your information in the extensive SiteSell database.

Tip #2
Provide an alternative e-mail address in the body of your help request so that we'll be sure to reach you.

Tip #3
Please ensure that you type your e-mail address correctly (about 5% of users don't) so that our autoresponder can reach you to acknowledge receipt of your message.

If you don't get an automated message from SiteSell Support within minutes of your submission, then please resend your question.

Tip #4
Whitelist SiteSell so that your ISP won't filter us out...

http://www.sitesell.com/whitelisting.html

Tip #5
Each response from a Support staff person contains a reference number in the Subject line. Please do not remove this important number if you need to reply to your Support person. Just click on the reply-to button in your e-mail client and everything will stay intact. (E-mails without reference numbers are filtered out as spam.)

We're here to help. The more information we have, the better we can answer your questions and/or resolve your concerns. We want you to succeed.



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http://forums.sitesell.com/viewforum.php?f=57

Ken monitors this list carefully. It provides him helpful information as he defines SBI! development priorities.

SBI! keeps getting better and better. Feedback from SBIers like yourself contributes to this positive evolution. Thank you in advance for helping to improve SBI!.

Friendly Reminder... Please first check to see if your wish has already been posted at the forums. Log into the Forums with your usual username and password...

http://forums.sitesell.com/viewforum.php?f=57



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Even with an upgrade, Ken who is a Mac user from way back, suggests that you do not use Safari to build pages. While Safari is a good browser, it simply has not been around long enough to work out all its quirks.

Please try another browser (Internet Explorer or Netscape, or whatever is installed on your computer). Everything should go well.

If you are still encountering some difficulties, please contact the Support Team via the contact form at...

http://support.sitesell.com/contact-support.html

A SiteSell Support Team Member will investigate what is happening and work quickly to get your issue resolved.



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Ken would love to give you good, solid advice about your site but it's simply impossible right now and he must focus on bringing the most good to the most people.

I hate to dampen your enthusiasm due to our inability to provide in-depth analysis. It takes a lot of time to really do a great job at suggesting improvements. Unfortunately, we just do not have that kind of time.

But we don't want you to be left out there, and up a creek without a paddle either! So, here are several excellent options to help you if/when you get stuck...

1)The Forums!
THE Place For Friendly, Success-Based Discussions

http://forums.sitesell.com/

This is a great place for people to come to help and be helped. Before you post, please be considerate of the group and review the various threads to see if someone has already covered your particular question. If not, post your question. (Please read guidelines first.)

Some friendly, helpful and EXPERIENCED SBIer will likely chip in shortly. You will find many knowledgeable and savvy users in the Forums that are willing to help. And, of course, do pay the favor forward. Help someone else out.

2) SBI! Coaching

SBI! Coaching is where you get personalized one-on-one help in using SBI! to its fullest potential ... it's all about Do-It-Yourself but not "do it alone". SBI! Coaches provide the guidance and instruction you need to get up and running as quickly as possible. SBI! Coaches know SBI!, use SBI! every day and can cut your learning time dramatically.

The SBI! Coaching Program provides one-on-one help with consulting-type questions that are outside the scope of the internal SiteSell Support team.

http://coaching.sitesell.com/

3) SiteSell Services

Pressed for time? Hire someone you can trust to build a site for you.

The Specialists working with SiteSell Services have passed rigorous qualifications and are available to help you build your entire site. For more information on this complete service, please see...

http://services.sitesell.com/

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SiteSell.com
P.O. Box 55071
CP MacKay
Montreal, Quebec
Canada H3G 1S0



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