In order to help us to help you, please include the following information when you contact support...

For SBI! support, please provide...

• your site's domain name (if registered)
• your Order Number
• your operating system (ex., Windows XP, Vista, 7; Mac OS X 10.x,; Linux, other)
• your browser and version number (ex., Firefox 25, 26; IE 9, 10; Safari 5,6; Google Chrome, Opera, other)
• a detailed description of the problem, including what you were doing immediately before it occurred
• exact error message

Note: If this is a Site Central (i.e., server-side) problem, please include your login username and password, so we can log into your site and investigate. Please tell us exactly what tool you were using, and what you were trying to do when you encountered the problem.

For SiteSell Affiliate Program support, please provide...

• your full name
• your RR URL
• a detailed description of the problem, including what you were doing immediately before it occurred
• your login username and password for the SiteSell Affiliate Program so we can log in "as you" and investigate.