Frequently Asked Questions

SBI! -- Email         List of Categories        

  • I set up MX It! but I'm still receiving mail in SBI! Mail.

    Mail sent from one SBIer to another using an FBI! form and an SBI! Webmail address never enters the Internet. So that message cannot be forwarded to the third-party mail account you set up to receive it.

    Please note that this only happens in the rare case when an SBIer sends you mail using an SBI! Webmail address.

    To ensure that you receive mail from other SBIers using a Webmail address (likely a very tiny portion of your overall mail), do the following...

    1. In SVBI!, turn on whitelisting. Anyone using a form is automatically whitelisted, and any SBIer using a Webmail address will already know what the whitelisting process is. As a result, there should be no communication problems.

    2. You can then redirect the mail to your main third-party mail administrator account, or to someone who will then redirect all mail to the appropriate recipients.

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  • Is it possible to have multiple inboxes for my email?

    You can create an unlimited number of email addresses in SVBI! for your SBI! domain name. However, all mail will be delivered to the same inbox. If you need multiple inboxes, for example for your employees, you can route your email to a different email service provider using MX It!.

    MX It! is a simple tool that lets you select the best system for handling your email needs. For more information and help deciding on the system for you, see Choosing the Best Email System for Your Needs...

    http://help.sitesell.com/email-systems.html

    MX It! allows you to send your mail to a third-party resource, such as Zoho Mail, where you can create email accounts with separate logins and assign them to your employees.

    For more information about MX It!, please see the following URL...

    http://help.sitesell.com/mx-it.html

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  • Why are graphic links not working in my incoming emails?

    As part of its security measures, Webmail's default setting does not display graphics in emails that are downloaded from other servers. As a result, graphic links will not work when you display the email.

    If the message is from a trusted source, and you wish to click the links, do the following...

    Step 1) Click the Settings link at the top of the Webmail screen.

    Step 2) In Preferences, click on Displaying Messages. For "display remote inline images," select the option you want to use.

    Step 3) Go back to display the message.

    That's it! All links should now work properly.

    If this is not the case, our Customer Support Team will be happy to assist you. Use the contact form at...

    http://support.sitesell.com/contact-support.html

    In your message, please identify which email in your Webmail (i.e., provide sender's name and date of the email) is not displaying properly. This will give the staff person a helpful headstart.

    Thank you in advance for your cooperation.

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  • Can I see the messages that SVBI! has "blasted"?

    When SVBI! blasts a message, it is bounced back to the sender with a failure message. This message contains a code which lets automated email systems know that the address is invalid. Spammers typically remove the email address from their list once this happens.

    The failure message also contains a plain text explanation for human readers, which tells them how to whitelist an email address.

    Because the message is bounced back it cannot, unfortunately, be retrieved. To make sure that legitimate users can contact you, follow the strategies in the following FAQ...

    http://support.sitesell.com/faq/email.html#03273889

    What if you have already implemented those and similar strategies but SVBI! is still blasting many messages?

    Spammers will often send messages to random accounts at your domain name. They will simply try to email webmaster@domainname.com, sales@domainname.com, info@domain.com, john@domainname.com, jane@domainname.com, etc., hoping they'll find a valid email account. All these messages will be bounced.

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  • I am using software on my computer to read my email. What is the SMTP (outgoing mail) server to use in my account setup?

    Like many Web hosts, SBI! does not provide an SMTP or outgoing mail server for sending your mail. Instead, you will need to use the outgoing mail server that your Internet Service Provider (ISP) provides.

    You likely already set up this server in your email software when you opened your ISP email account. Now simply copy the same server settings for the outgoing (SMTP) server to the account you are setting up for your SBI! site.

    For more information about this process, contact your ISP's help desk. They are the experts in their software and they will be able to assist you.

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  • How do I read and send my SBI! email using email software, such as Outlook, Apple Mail or Thunderbird?

    We wish we could be experts in the dozens of email packages that are out there, but there are just too many of them. If you have any questions about how to use or configure your particular email software, please check your software's help or contact the support department of the software company directly. They know your software and can properly assist you.

    SBI! provides all of the necessary server and login information that you will need to set up your SBI! mail accounts in your preferred email client. You received these details after you registered your domain. The subject line of that email was "SBI! MAIL.")

    Do you need another copy of that email? Customer Support will be happy to resend it to you. Simply make the request using the form at...

    http://support.sitesell.com/contact- support.html

    Please assist Support by including your domain name and your SBI! order number.

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  • How can I receive email from unknown contacts if I am using whitelist filtering in SVBI!?

    If you are whitelisting via the Spam 'n Virus Blast It! tool, you will have near 100% protection against spam and viruses. Only email addresses that are on your whitelist will be able to send you email.

    Use the following strategies to make sure you receive the email you DO want to receive...

    Strategy #1 (Online)

    Instead of posting your email address on your website, where it will be picked up by spammers, create a contact form in the Form Build It! Library and have visitors contact you through the form. Any visitor who fills out your form will be added to your whitelist automatically.

    Strategy #2 (Online)

    Create a wormhole address (temporary or permanent) to sign up for newsletters, affiliate programs, Google AdSense, etc. Do not use the same address as the one you used for offline contacts.

    If an address you used to sign up for newsletters is ever used to send you unsolicited mail, you can then simply delete the account, stopping spam in its tracks.

    Strategy #3 (Offline)

    Create a permanent wormhole account to use on your business cards and give out to offline contacts. Make sure that the wormhole address cannot be guessed easily (i.e., don't use info, sales, webmaster or common first names). Never post this address anywhere online.

    For more information about wormhole accounts, please see...

    Why are there different types of wormholes?

    http://support.sitesell.com/faq/email.html#05184000

    By using the strategies outlined above, you will stop spam and viruses while allowing important email through. This gives you more time to focus on building your business.

    If you prefer not to have spam and virus protection and to turn whitelisting off...

    Step 1) Log into Webmail (the link is in the upper right hand corner of Site Central).

    Step 2) Click on Settings, then on SBI! Mail Settings, then on the Create... link.

    Step 3) On the Webmail Admin Panel page, click on Settings, then select the Off option next to "Turn Whitelist filtering."

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  • Why are images not displaying in my email and links are not working?

    As part of its security measures, Webmail's default setting does not display graphics in emails that are downloaded from other servers. As a result, graphic links will not work when you display the email.

    If the message is from a trusted source, and you wish to click the links, do the following...

    Step 1) Click the Settings link at the top of the Webmail screen.

    Step 2) In Preferences, click on Displaying Messages. For "display remote inline images," select the option you want to use.

    Step 3) Go back to display the message.

    That's it! All links should now work properly.

    If this is not the case, our Customer Support Team will be happy to assist you. Use the contact form at...

    http://support.sitesell.com/contact-support.html

    In your message, please identify which email in your Webmail (i.e., provide sender's name and date of the email) is not displaying properly. This will give the staff person a helpful headstart.

    Thank you in advance for your cooperation.

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  • Where do I find Forum FAQs related to this category?

    Please visit the following location...

    SVBI!
    http://forums.sitesell.com/viewtopic.php?t=11883

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  • How does SVBI! handle email addresses from my e-zine subscription or forms?

    Spam 'n Virus Blast It! continuously updates your whitelist even if you have not imported your own list of addresses or you have turned off the whitelist filtering feature.

    Here is what SVBI! is constantly updating for you automatically...

    1. Address Book

    2. Outbound Email

    3. Opt-in E-zine

    4. Form Build It!

    5. Addresses of people who whitelist themselves due to the bounce message

    6. Wormholes

    Regardless of how an email address makes it onto your Whitelist, that address is "good to go" at all email accounts you create.

    In other words, an address that is whitelisted on aa@yourdomainname.com will also be whitelisted for zz@yourdomainname.com. This includes all SiteSell domain names, too. We would not be able to send you important messages or newsletters unless they were a built-in part of every SBI! Whitelist.

    You can find out more about managing your whitelist by reviewing this help...

    http://help.sitesell.com/webmail/whitelist-management.html

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  • What's the fastest way to understand SVBI!?

    There are two critical links for understanding how Spam 'n Virus Blast It! (SVBI!) works, and how it will free up your time from managing spam so that you can manage your business...

    The BIG picture
    http://help.sitesell.com/webmail/index.html

    The little details
    http://sbix.sitesell.com/sbix-124.txt

    Together, these two references will get you up and running quickly with SVBI!.

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  • How does SVBI! affect mail that I am redirecting?

    If you keep the whitelist-filtering turned on, we know any mail that you redirect is clean. So all is well.

    However, if you keep the whitelist-filtering turned off, your redirected mail may contain spam and viruses. So you must change your redirect to pobox.com.

    They wash out any spam and send the clean mail to whatever address you specify. Their reputation is 100%, the type of company that you want to be associated with if you are redirecting email.

    Pobox.com is only $20/year. And SiteSell has negotiated a 20% discount for you. We receive no payment for any of our recommendations.

    For full details about whitelisting and redirecting, please see...

    http://help.sitesell.com/webmail/mailfilter-help.html

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  • Why am I still getting spam?

    If you have removed all email addresses from your site (replacing them with a Form Build It! contact form) and set up your email accounts but are still getting spam, then it's because your whitelist functionality is turned off.

    If, like most SBIers, you want to eliminate the frustration of spam, all you need to do is turn the whitelisting feature on.

    Step 1) Log into Webmail (the link is in the upper right hand corner of Site Central).

    Step 2) Click on Settings, then on SBI! Mail Settings, then on the Create... link.

    Step 3) On the Webmail Admin Panel page, click on Settings, then select the On option next to "Turn Whitelist filtering."

    Please take a few moments to review this important help about whitelisting...

    http://help.sitesell.com/webmail/whitelist-management.html

    Now that the whitelisting feature is on, an email sender who is not on your Whitelist list will receive a bounce-back message that asks him or her to visit...

    http://whitelist.sitesell.com

    That is where they will whitelist themselves. (You will not get a copy of that bounce-back message.)

    Since spambots can't answer the Challenge-Graphic, you're sure to now receive email only from real humans who want to do business with you. The best kind of correspondents, of course!

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  • Why are there different types of wormholes?

    The best sources of information about wormholes are...

    http://help.sitesell.com/webmail/whitelist-management.html#WORMHOLE

    http://help.sitesell.com/webmail/create-new-accounts.html#WORMHOLE

    But here's a quick overview to get you started...

    A wormhole is a very special address and a powerful feature. It allows new (even unknown!) friends and associates to get onto your whitelist with "no muss, no fuss."

    For a certain number of days (set by you), SVBI! automatically whitelists the From email address of all email sent to the wormhole account. After that, the wormhole closes and it behaves like a regular email account...

    That means that any mail (from non-whitelisted addresses) to an old wormhole address will be refused (with the usual whitelist.sitesell.com graphic-challenge message included in the refusal). You may delete an old wormhole account -- it's best, though, to leave it open as a regular email account. Those who whitelisted through this address may not know any other address for you.

    There are two types of wormholes...

    A temporary wormhole expires after a certain number of days. It's a good strategy to use in order to receive confirmation emails (product orders, opt-in subscriptions, etc.). Upon expiration, this account will be dead to visitors attempting to contact you via this method.

    A permanent wormhole is best for those who need a consistent email address for offline promotion or online contact with trusted third parties like PayPal, Amazon and eBay.

    The key is to manage your wormhole accounts wisely...

    1. Never post a wormhole address online to any web page (not even one behind a password).

    2. Use wormholes only offline (ex., business cards), or to deal with trusted online third parties (ex., ordering from Amazon).

    3. Create a new wormhole for each situation (for damage-control and traceability).

    4. Make it an address that spammers would not "dictionary attack" or guess at.

    For more details, please review the help at...

    http://help.sitesell.com/webmail/whitelist-management.html#WORMHOLE

    http://help.sitesell.com/webmail/create-new-accounts.html#WORMHOLE

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  • How do I import my email list to SVBI!?

    A quick and easy way to jumpstart your whitelist is by exporting the address book in your email software program (i.e., Outlook, Apple Mail).

    For example, if you are using Outlook Express, you would...

    1. Select FILE > EXPORT > Address Book

    2. Then please choose the export format...

      Text File (Comma Separated Values) > Click Export

    3. Now, name your file. Please save this file to your desktop so that it is easy to find.

    4. The only field you need to export is "Email Address." Click on "Finish" and you should find a *.csv file on your desktop.

    5. In Webmail's "Add To Whitelist" page, you will now click on the "Browse" button, browse to the file and complete the process.

    6. Once that's done, the last step is to click on the "Upload Addresses to Whitelist" button.

    Your whitelist is off and running!

    Please note...

    All of us in Support wish we could be experts in the dozens of email packages that are out there, but there are just too many of them!

    We do have a page that lists the general steps you would likely need to take for any email software...

    http://help.sitesell.com/webmail/add-to-whitelist.html

    If you have any additional questions about how to use or configure your particular email software, please check your software's help or contact the support department of the software company directly -- they will know your software much better than we ever could.

    We are experts in our own SBI! Webmail so please don't hesitate to ask. We are just a contact form away!

    http://support.sitesell.com/contact-support.html

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  • Do I have to use SVBI!?

    Spam 'n Virus Blast It! (SVBI!) offers integrated protection that all SBIers will find useful... from MailOut Manager to Form Build It! to Webmail. That's why every SBIer has access to this important and necessary service.

    However, since everyone's needs aren't the same, there are different levels of SVBI! protection. Please review the SVBI! Help at...

    http://help.sitesell.com/webmail/svbi.html

    .... to discover the different ways that SVBI! can better help you stay in touch with your contacts while filtering unwanted mail. The "big picture" sometimes makes it easier to make a decision about using the whitelisting functionality or not.

    At that point, if you are certain that you want to turn off the whitelisting feature, please follow the process as outlined here...

    http://help.sitesell.com/webmail/whitelist-on-off.html

    Email communication is essential to any business. SVBI!'s job is to make it as smooth as possible, in a way that meets your needs. Good luck with your decision-making!

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  • How can I set up multiple email addresses?

    With Spam 'n Virus Blast It! (SVBI!), you are able to create an unlimited number of email accounts. This will eliminate spammers ruthlessly hitting your old catchall account with... every-name-known-to-every-language-on-earth@yourdomainname.com

    Previously, with the catchall system, you could receive absolutely-anything@yourdomainname.com to your Webmail account. Or, if you use Outlook (or some other client-side software), you would download all that incoming junk.

    Spam 'n Virus Blast It! puts a stop to that. You can only receive email at accounts that you have specifically created.

    For more details about how to create email accounts, please review...

    http://help.sitesell.com/webmail/create-new-accounts.html

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  • Are email links still OK as an easy way for visitors to contact me?

    We highly recommend that you use contact forms on your site (built by Form Build It!) rather than an email address. Unfortunately, an email address is an easy entry point for spam and viruses.

    Protect your business. Create forms! How-to instructions are available in the Form Build It! Library in Site Central.

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  • How can I prevent spam and viruses?

    Virus activity is all too common on the Web and sadly, SBI! email is not immune to its presence.

    Our top recommendations?

    1. Never open unexpected attachments. Even if you appear to know the sender, it is always safer to delete the attachment and then email the sender to confirm that s/he did, in fact, forward you a file. If yes, s/he can resend you the attachment.

    2. Be sure to keep virus protection current.

    3. If you do have an email link on your site, replace it with a Form Build It! contact form and thwart those spambots and viruses! Not only will this save you time and frustration, it will also ensure that you are able to communicate with your visitors or customers.

    4. Use Webmail to handle your day-to-day email... inbound, outgoing, filing/storage, address book, etc. Click on the Webmail text link in the upper right corner of Site Central for how-to information.

    5. Protect yourself with Spam 'n Virus Blast It! (SVBI!). It manages your email accounts and your whitelist.

    Please take a few moments to review this important help about whitelisting...

    http://help.sitesell.com/webmail/whitelist-management.html

    By following these recommendations, you can keep your focus on building your business, where it should be.



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