-
Why does my Name Park It! (NPI!) domain redirect to the
SiteSell.com home page?
The default destination for all new Name Park It! (NPI!)
domains is to redirect to your main SBI! Web site. However,
if you either purchased your NPI! before you registered a
domain, or you are not an SBI! owner, then it will be
redirected to the SiteSell.com home page.
Your affiliate link (RR URL) is automatically added to
the URL, so that if any visitor purchases a product from
SiteSell after visiting your NPI! redirect, you will be
credited with the purchase.
The process for changing the redirect destination of your
NPI! domain is easy...
Part 1
If you are an SBIer, you have two options for this part
of the process...
Option #1) Log into Site Central and using the QUICK JUMP
drop-down menu, scroll down until you see the option for Name
Park It!. Click on this and a screen titled Manage Domain
Names will open.
Option #2) Scroll down to the Site
Build It! BusinessCenter in Site Central and click the Name
Park It! button. This will bring you to the same screen as
above.
If you are not an SBI! owner...
Log into your 5P Club and select the Name Park It! option
from the QUICK JUMP drop-down menu. This will bring you to a
screen titled Manage Domain Names.
Part 2
The section is the same for both SBIers and non-SBIers...
Step 1 -- After you reach the Name Park It! management
screen, you will see another drop-down menu listing all of
your parked domain names.
Step 2 -- Select the domain for which you wish
to change the redirect.
Step 3 -- Click on Manage Parked Domain.
Step 4 -- Under the heading Redirect Domain Name, you will
see a text box where you can change the destination for your
NPI! domain. Enter the URL of the destination that you want
it to go to and then click on the Redirect button to save
the changes.
Top
-
I received an e-mail from SiteSell asking me to
update my WHOIS data. Do I have to do anything?
It is important that you keep your contact information,
especially your e-mail address, current and correct in the
WHOIS database. Not only are you legally obliged to do so,
this type of monitoring will protect you should you ever
misplace your login information.
We will, therefore, periodically send you an e-mail to
remind you to update your contact information in the WHOIS
database. The e-mail is sent from support@sitesell.com and
has the subject, "WHOIS Data Confirmation for
YOURDOMAIN."
Please take a moment to verify the information. If any
changes are required, you can make these changes either on
the Web site of our registration service provider...
https://manage.opensrs.net/
...or by using the streamlined interface on our
site...
http://build.sitesell.com/manage.html
For assistance with updating your contact information,
please
consult the following FAQ...
http://support.sitesell.com/faq/domain_name.html#03278937
Top
-
I mistakenly changed the technical contact
information for my domain and need to change it back. What
is the correct information to use?
Mistakes can happen. Reversing the change is the correct
thing to do as you must have a valid technical contact
listed for your domain. While the Admin and Billing Contact
should be you, the technical contact should always be
SiteSell.
Please change your technical contact information
back to the following:
First Name: SiteSell
Last Name: Support
Organization Name: SiteSell Inc.
Street Address: PO Box 55071
Address 2: CP Mackay
City: Montreal
State: QC
Country Code: Canada
Postal Code: H3G 1S0
Phone Number: +1-514-849-0828
Fax Number: +1-519-641-4521
Top
-
Why is my personal information accessible in the
WhoIs database?
The name and contact information of all domain owners is
public information and is accessible through the WhoIs
database. ICANN regulations stipulate that all WhoIs domain
records must contain valid and up-to-date contact
information of the domain owner. (ICANN is the official
governing body in charge of the registration of .com, .org,
.net, .biz and .info domains.)
If you are concerned about having your home address listed
in the WhoIs database, you have several options...
o If you work outside the home, use your work address and
phone number in your WhoIs registration.
o You could rent a P.O. Box and use it as your mailing
address. You can register for a voice mail service that
will forward your voice messages by e-mail and use that
phone number as the contact phone number.
If you wish to modify your contact information in the WhoIs
database, please see the following FAQ for detailed
instructions...
http://support.sitesell.com/faq/domain_name.html#03278937
When making changes to your domain registration data, please
keep in mind...
While any domain registration record must contain a valid
mailing address and phone number according to the ICANN
regulations, it is most important that your e-mail address
remains valid and up-to-date. E-mail is generally the first
and most important mode of contact for anything related to
your domain (ex., password recovery or domain expiry
notifications).
Top
-
How do I update my WhoIs/registrant contact
information?
Updating your registrant contact information is easy to do.
You will, however, need information from the "SBI! Mail"
e-mail that was sent to you after you registered your domain
name.
Please follow these steps carefully and all will go
smoothly...
1) Go to...
http://build.sitesell.com/manage.html
Log into the domain management screen with your domain name.
Do not add "www." before the domain name itself.
2) Enter the username and password from the e-mail with the
subject "Site Build It! MAIL." (Please review its "P.S." to
ensure that you use the correct format.)
3) Click on the Organization link.
4) Make the necessary adjustments to your contact
information.
5) Scroll to the bottom of the page if you also wish to
update...
o Admin Contact
o Billing Contact
If you wish to apply the same changes to the Admin and/or
Billing Contact, check the corresponding checkboxes.
Important Note...
Please do not alter the Technical Contact information.
SiteSell is your Technical Contact so nothing needs to be
changed.
6) Click the Save Configuration button at the bottom
of the screen.
That's it! Your information is updated and you can now get
back to building your business.
If you deleted or misplaced the "Site Build It! MAIL" e-
mail, Customer Support will be happy to re-send it. Please
contact the Support Team at...
http://support.sitesell.com/contact-support.html
In the contact form, please include your domain name and
your order number. Thank you in advance for adding that
helpful information.
Please note...
This information will be sent to the e-mail address that we
have on file for you in our database.
If your current address is different, please update your
account information before contacting Support. It's quick
and easy to do.
Log into Site Central as per usual...
http://login.sitesell.com/
In the upper right hand corner, click on the My
Account link. On the Account Information page, simply
make the change in the E-mail address field. And then hit
the Complete Modifications button. You're done!
Top
-
What is my login information to manage my domain?
The login information to manage your domain is different
from the username and password you use for Brainstorm It!,
Site Central, etc.
This unique username and password was sent to you in an
e-mail titled, Site Build It! MAIL, when you first
registered your domain. Please review the P.S. to ensure
that you use the correct format.
If you no longer have a copy of that e-mail, please contact
the Support team at...
http://support.sitesell.com/contact-support.html
In the contact form, please include your domain name. Thank
you in advance for adding that helpful information. A staff
member will then resend the Site Build It! MAIL e-mail.
Please note...
This information will be sent to the e-mail address that you
were using at the time of your domain registration.
If your current address is different, please update your
account information before contacting Support. It's quick
and easy to do.
Log into Site Central as per usual...
http://login.sitesell.com/
In the upper right hand corner, click on the My
Account link. On the Account Information page, simply
make the change in the E-mail address field. And then hit
the Complete Modifications button. You're done!
Top
-
When I try to register my domain, it says my phone number
has an improper format
When you register your domain, the phone number field is
filled out with the phone number we have on file for you.
Our database accepts your phone number in a variety of
formats, but the registration form has very strict
formatting rules. These rules are unfortunately out of our
control.
The phone number has to follow this format:
+1.123456789
NOTE
1) There must be a + sign at the beginning.
2) The plus
sign is followed by the country code, e.g. 1 for USA and
Canada, 44 for the UK, 49 for Germany, etc.
3) The
country code is followed by a period.
4) There must not
be any other special characters (dashes, spaces, periods,
etc.) in the rest of the phone number.
If you still cannot register your domain, please contact
Support at...
http
://support.sitesell.com/contact-support.html
Top
-
Where do I find Forum FAQs related to this category?
Please visit the following locations...
The Right Niche For You
http://forums.sitesell.com/viewforum.php?f=1
Name Park It!
http://forums.sitesell.com/viewtopic.php?t=12074
Top
-
My transfer seems to be stalled or it has failed. What do I
do?
You are anxious and excited to get started with your
business so a transfer delay or failure is understandably
frustrating.
Your most important first step is to contact your current
registrar. Please confirm that...
1) The domain is not in a locked status.
2) The e-mail address on file at the registrar is correct
and operational (i.e., you can receive e-mail). (When the
transfer process begins an e-mail is sent to the e-mail
address connected to the domain registration. If you no
longer check that e-mail address, you will not get these
special instructions and your transfer will fail.)
3) Your registrar is able to transfer your domain. (If the
domain is less than 60 days old, it cannot be
transferred.)
Next step? Contact our Customer Support through the form
available at...
http://support.sitesell.com/contact-support.html
Please provide the answers to the above questions plus this
information...
Original order #:
Original domain (no longer wanted):
First Name:
Last Name:
Address:
State/Province:
Country:
Zip/Postal Code:
Phone Number (with area code):
E-mail:
Responsibility of a domain transfer is solely the
responsibility of the owner of the domain. SiteSell can
only initiate the request to your current host.
However, we will try our best to help you get past any hurdles along the
way so that you can get back to building your business.
Top
-
What extension should I use in my domain name?
SBI! supports domain names with these extensions...
.com
.org
.net
.info
.co.uk
.org.uk
We highly recommend a .com domain name (followed closely
by .net, and .org if your business is an organization or
institution). This is the best choice if your business is
mostly global in nature (i.e., Internet-based). 'Dot com'
still remains the most recognizable and desirable domain
name extension, no matter where you are in the world!
Top
-
When should I use hyphens in my domain?
If both versions of a 3-or-more-word domain are available
(i.e., with and without hyphens) using dashes helps to make
the word breaks more obvious to the eye. On top of that,
Search Engines usually treat dashes as a space. So they are
more likely see the entire string as separate words.
Others think, however, that the engines don't seem to care
one way or the other. So use dashes if it helps
readability. For example, which is easier to read?...
pricing-on-the-net.com or... pricingonthenet.com
Generally, do not use dashes if your domain name has only
two words in it. See how netpricing.com and
cyberpricing.com don’t really need the help of a dash?
Do use dashes (even if the domain only has two words) if the
non-dash version is already being used by someone else. But
be sure that you are not violating anyone's trademark first.
Use the Search It! tool to double-check...
http://searchit.sitesell.com/
Select Site Legalities in Step 1 and whichever type
of trademark check in Step 2 that is appropriate for your
situation.
Please keep in mind that if you promote your business
heavily offline, hyphens can sometimes be problematic (i.e.,
you need to tell people how to spell it, people forget to
use the dash(es) after reading your print ad, etc.).
Here’s the bottom line... domain names are so cheap that
it’s a good idea to own both versions (with and without the
hyphen), just to make sure that a competitor does not take
names that could be confused with yours.
For more information about parking domain names through
Name Park It!, please see...
http://build.sitesell.com/help/central/parking-help.html
Domain names are also a frequent discussion topic at the
SBI! Forums...
http://forums.sitesell.com/
Login with your usual username and password. Do a search
for either domain or hyphen and see what other
SBIers are suggesting.
Top
-
Who can help me select the right domain name?
The selection of a domain name is a big decision. Most
SBIers feel the same sense of challenge/apprehension in DAY
5 of the process. Everyone wants to pinpoint the best
possible domain name -- one that pleases both human visitors
and Search Engine spiders.
Unfortunately, we cannot help you with your choice of a
domain name as we have not done the necessary keyword
research and we don't know your theme/site concept as well
as you do. Any opinion we might have on the matter would be
pure speculation at best. We do not want to lead you down
the wrong road on the matter.
SBI! does offer some great resources to help you out...
If you have not already done so, please check out the
official Site Build It! Forums. The forums are a
free help-and-be-helped resource where SBIers meet to learn
and share new ideas, and provide advice. Please login using
your regular username and password...
http://forums.sitesell.com/
You will find a specific forum there that meets your needs.
Perhaps there is one that is already discussing issues like
this one. Review the posts to see if you can find such an
ongoing thread.
If not, post your query under the appropriate category --
some friendly, helpful and experienced SBIer will likely
chip in shortly. You will find many knowledgeable and savvy
users in the forums that are willing to help. If you
have a good idea, suggestion, or comment, please return the
favor to the forums... help someone else out.
You can also check out our SBI! Coaching program...
SBI! Coaching is where you get personalized one-on-one help
in using SBI! to its fullest potential ... it's all about
Do-It-Yourself but not "do it alone". SBI! Coaches provide
the guidance and instruction you need to get up and running
as quickly as possible. SBI! Coaches know SBI!, use SBI!
every day and can cut your learning time dramatically.
The SBI! Coaching Program provides one-on-one help with
consulting-type questions that are outside the scope of the
internal SiteSell Support team.
http://coaching.sitesell.com/
There is one more option for you to consider... hiring the
services of a SiteSell Specialist through the SiteSell
Services Program...
The Specialists working with SiteSell Services have passed
rigorous qualifications and are available to help you build
your entire site. For more information on this complete
service, please see...
http://services.sitesell.com/
Forums... Coaching... Specialists. There is a
level of consultation for your business-related question.
Top
-
How do I renew my domain name?
Automatic domain name renewal is included as part of your
SBI! subscription. Always ignore official-looking renewal
notices (arriving via e-mail or regular mail), from
Netsol/Verisign, Domain Registry of Canada/America, and any
others that you may receive.
An SBI! subscription renewal fee is USD$299. The renewal
process is summarized at...
http://sbitips.sitesell.com/early-renewal.html
Not sure when your SBI! subscription expires? Refresh your
memory at Site Central. Login as usual...
http://login.sitesell.com/
In the upper right-hand corner of Site Central, click on the
My Account/SBI! Renewal link. All your account
information, including your SBI! expiry date, is at your
fingertips!
Ken provides additional information about the renewal process in this
posting at the SBI! Forums...
http://forums.sitesell.com/viewtopic.php?p=7847#7847
(Log into the Forums with your regular SBI! username and password.)
Top
-
Why am I receiving a domain renewal notice from another company?
Please do not respond to renewal notices from other companies.
Even though the letters "look" legitimate, please consider these
sales letters as postal SPAM. Ken includes a heads-up
warning in every issue of SBIX and we also have an article
about this in the Tips 'N Techniques HQ...
http://sbitips.sitesell.com/dont-be-scammed.html
(Login using your regular username and password.)
If you mistakenly responded to this scam, notify your bank
and cancel the check immediately.
Top
-
Is domain name parking available?
'Parking a domain' means purchasing a domain name without
the immediate intention to use it to build a site. SiteSell
provides this service through Name Park It!.
Please review this important help page for all you need to
know about Name Park It!...
http://build.sitesell.com/help/central/parking-help.html
When you are ready to order and register, please log into
SBI! as usual...
http://login.sitesell.com
... and then select 'Name Park It!' in the QUICK JUMP
drop-down menu.
Or, if you have access to Site Central, go to the
BusinessCenter. In the Activity Center, click on the
Name Park It! button.
Top
-
Why can't I register my domain name?
Let's rule out potential speed bumps in the registration
process...
a) If you haven't done so already, please make sure the
domain name is available. Please go to...
http://www.betterwhois.com/
b) Ensure that your order number is correct by
double-checking your order confirmation e-mail (Subject
line=Get Ready For SBI!).
c) Make sure that there are no extra spaces preceding or
following the order number entry.
d) When you enter your domain name where requested, do not
include www -- just the extension such as .com or .net or
.org (ex., painting-solutions.com).
Now, please try again by following these steps...
Step 1) Please go to...
http://buildit.sitesell.com/register-domain.html
Step 2) Click on the appropriate buttons (TRANSFER EXISTING
DOMAIN or REGISTER NEW DOMAIN).
Step 3) Enter your domain name in the browser window that
Brainstorm It! opened and click on the Set Me Up button.
Step 4) Agree to the hosting agreement and then click on
Register My Domain.
Step 5) After SBI! confirms your registration, the system
will send you two automated e-mails -- the Subject lines
are "Site Build It! is Ready for You!" and "SBI! MAIL".
If, by chance, your registration still fails, please contact
Support at...
http://support.sitesell.com/contact-support.html
Send the exact domain name you wish to register and indicate
whether this is a new domain or a transfer of an existing
domain. Please also include your order number.
Don't worry. We'll get you back to building your business as
quickly as possible.
Top
-
Can I transfer a domain that I already own to SBI!?
Yes, you can transfer an existing domain. However, we
highly recommend that you carefully consider Ken's sound
advice before you make your final decision. A domain name
transfer is not recommended for most people because...
1) When you brainstorm, you may very well find a more
profitable domain. We know. We see it happen all the time.
If you choose the wrong domain name and want to change,
there is a substantial charge because it is a manual
process.
2) Your existing domain name may not be the perfect one for
your new site. If you already know the theme of your site,
ask yourself if your domain name reflects that theme well.
And does it contain your most important keyword? If your
answer is no to either of these questions, you'll be better
off registering a new domain name.
3) Transfers often entail tons of practical problems, all of
them beyond our control, which cause a great deal of
frustration and delays for you. For example...
a) your registrar -- some are easier to deal with than
others
b) the security system -- you wouldn't want someone else to
be able to transfer your domain to them, would you?
Unfortunately, that puts all kinds of steps into the process
that make it tricky and difficult. So it could take up to 5
days to transfer a domain if everything is in order, and
much longer if things are not.
If you are still sure that you would like to transfer in
your domain, please do some important verifications for your
domain to make sure that your transfer will proceed without
a hitch...
1) Go to the WhoIs Look-up Tool of our registrar partner...
http://resellers.tucows.com/whois
Enter your domain name (without www.) and click Lookup. Then
enter the graphic challenge on the next page.
2) Scroll down on the page with your WhoIs Information to
find the domain status. The status should be either "ok" or
"active." If the status is "locked,"
"clientTransferProhibited," "clientUpdateProhibited,"
"clientHold," or a combination of those, your domain is
locked with your current registrar. Contact your current
registrar to have your domain unlocked.
It is important that the WhoIs tool at our registrars
shows that the domain is unlocked. A status change will
take 24-48 to be propagated to all WhoIs servers. It is not
sufficient that your current registrar confirms that the
domain is unlocked.
3) Find the Administrative Contact in your WhoIs record.
Pay special attention to the e-mail address. Is it your own
e-mail address? Is it still valid? Is your information
hidden because you are using Domain Privacy?
The e-mail address of the Administrative Contact is where
our registrar will send a confirmation e-mail. You must be
able to receive e-mail at that address, or the transfer will
fail. Domain privacy must also be disabled. If the
Administrative e-mail address is incorrect or domain privacy
is enabled, you need to contact your current registrar to
update the information.
As with the domain status, any changes you make with your
old registrar must be shown through a WhoIs Lookup at our
registrar before the transfer can be started.
4) When did you register your domain with your current
registrar? Has it been at least 60 days? ICANN, the
official governing body for domain registrations, stipulates
that domains cannot be transferred to a new registrar for at
least 60 days. It is not a rule of individual registrars
and it cannot be overridden.
Once you confirm that the domain is unlocked, your
Administrative address is correct, and the domain has been
registered for at least 60 days with the current registrar,
you can start the transfer of your domain here...
http://buildit.sitesell.com/register-domain.html
You will need your order number from your original order
confirmation.
If you need any help with the process, you can contact our
Support Team here...
http://support.sitesell.com/contact-support.html
Keep in mind, however, that many of the steps in the
transfer process are simply out of our control. If any
updates need to be made to your domain before it is
transferred, you will need to contact the customer support
department of your current registrar.
Top
-
Can I change my domain name?
Yes, you can change your domain name. Please consider these
important housekeeping details first before you make your
final decision...
1) A domain name replacement is not simply a change of the
domain name on your existing Web site. Once the replacement
has been processed, your original SBI! order/domain will be
deactivated. You will need to register a new domain and
begin building a new site (Look & Feel, home page, etc.)
2) You may only process one domain name change per original
order.
3) The administrative fee is CAD$50.
After careful consideration, have you decided to continue
with your domain name change? If so, the next step is to
contact our Support staff at...
http
://support.sitesell.com/contact-support.html
Please give our Support staff your original SBI! order
number and your current domain name.
Please also provide the following information (it must match
what is on file at your credit card company)...
First Name:
Last Name:
Address:
City:
State/Province:
Country:
Zip/Postal Code:
Phone Number (with area code):
E-mail Address:
Important: Please do not enter your credit card information
in the contact form.
A staff person will reply to you with the next set of
instructions.
Thank you in advance for your cooperation.
Top
-
How many domains can I register with my SBI!?
Each order of SBI! includes one domain and everything needed
to plan, build, and manage your SBI! Web site... and your
subscription includes one full year of Web Hosting, too!
Each additional site requires a separate order. The annual
subscription starts on the date of purchase so each of your
orders would have a unique renewal date.
When you are ready to register your second domain, (after
having completed your keyword research at Brainstorm It!),
follow the domain registration instructions in DAY 5 of the
Action Guide from within Brainstorm It!.
This will automatically add your newest domain name to your
Brainstorm It! domain list and to Site Central's domain
drop-down menu. The next time you log into Site Build It!
(same username and password as usual), you will be asked
which domain you wish to work on during this session. Fast
and easy access to both!
Top
-
Can I use my SBI! domain name on another server?
The domain that you registered belongs to you so you can
move the domain to any server. However, if you choose to do
that, you can no longer use the SBI! system (and its
traffic-building tools) for that domain.
If SBI! could possibly do what it does so well and let you
host
your domain at another Web host, it would be our
greatest pleasure. However, there are 50+ sub modules in
SBI! that make it as integrated and effective as it
is. SBI! simply cannot work with domains registered at
other
companies.
If you still wish to transfer your domain, please follow
these steps...
1) Know your SBI! Mail username and password. Not sure if
you remember correctly? This information is in the e-mail
you received after you registered your domain name (Subject=
SBI! MAIL).
2) Go to...
http://build.sitesell.com/manage.html
... and follow the instructions outlined there to transfer
your domain.
If you didn't save your SBI! MAIL e-mail, no problem. Just
ask Support to resend it...
http://support.sitesell.com/contact-support.html
With your request, please include your order number and
domain name.
Thank you in advance for this helpful information.
Top
-
What happens to my renewal if I transfer an existing domain name to SBI!?
When you transfer an existing domain to SBI!, that
domain name is automatically renewed for 1 year.
For example...
If someone had 9 months left on their domain name before
transferring it to SBI!, she or he would have an additional 12
months added to it once the transfer is completed.
This ensures that the domain name will never expire before
your SBI! annual subscription is up.
Top