The "fatal error" is caused by an invitation that is submitted before it has been fully set up. For the invitation to work correctly, all settings (Thank You Page, AutoConfirm E- Mail, Submission Notification) must be set up. You will still be able to insert the invitation on pages before the setup is completed, but it will not be functional.

To verify the setup of your invitation, please follow these steps...

1) Log into Site Central with your usual login and click the Content 2.0 Library button in the Site Build It! SiteBuilder - Libraries Section.

2) Find your invitation in the list and verify the following...

• If you see "Visitor Thank You Page has not been customized," click the Edit link beside it to customize your Thank You Page and follow the instructions on the next screen.
  
  
• If you see "Visitor AutoConfirm E-mail has not been customized," click the Edit link beside it to setup the AutoConfirm e-mail.
  
  
• If you see "Submission Notification E-mail prefs have not been set," click the Edit link beside it to set your Notification Preferences.
  
  

3) After you have completed these steps, your invitation will work correctly. Submissions made previously are still stored and can now be managed by clicking the Manage Existing Submissions/Comments button for the invitation.

Unlike new submissions, comments are published immediately without requiring approval. Here is why...

• Comments are short...
  
  The text is minimal (up to 800 characters). Visitors reading it will clearly understand that it is not your own writing, so they do not see comments as a reflection of you.
  
  
• Comments usually don't require editing...
  
  The vast majority of comments can be published the way they are. Comments reinforce the perception that these are real contributions by real visitors.
  
  
• You are protected against comment spam...
  
  The Captcha Graphic makes sure only humans can submit a comment. In addition, Content 2.0 automatically removes all HTML code, including links, making your pages an unlikely target for comment spammers.
  
  
• You can delete and edit comments after the fact...
  
  

  If you do encounter comments that you wish to remove or edit, you can easily do so in your Content 2.0 Library. Any visitor who abuses your comment system can be banned from future submissions with the click of your mouse.
  
  

While you want to maintain control over all Content 2.0 submissions and comments, it is important to stay on the right side of the 80-20 rule. A successful Content 2.0 site can attract many comments and the vast majority are immediately suitable for publication. Approving every single comment would add a lot of work for little benefit.

If you wish to keep very close control over all comments, you can simply choose the notification options for your invitation to send a notification for all submissions and comments posted. Here's how...

1) On the main Content 2.0 page, click the Edit link beside "Submission Notification E-mail prefs" for the invitation that you wish to monitor.

2) From the drop-down menu, select the second option, "AND when comments are left about that contribution."

3) Click the Set Notification button at the bottom of the screen.

You will now receive e-mail notifications of all submissions and comments so that you can quickly edit or delete any comment that you deem unsuitable.

The AutoConfirm E-Mail offers the option of adding your own logo to give it a more personalized feel and to brand your e-mail confirmations with the Look & Feel of your site or other design elements.

However, not all e-mail software is set up to display images embedded in e-mails. Users may choose to display all e-mail in plain text format and/or the default setting for some e-mail software is to not display images.

As those settings are not under our control (or yours), please follow these recommendations...

1) Use the logo as a design element. Include important information as text. For example, instead of using the logo as a Thank You for your visitor, add a Thank You in plain text below as well.

2) Rely on words, not on images. As an SBI! owner, you know that words count. As in all e-mails and on your site, use images to support your words, rather than a replacement for words.

A Final Caveat

The AutoConfirm E-Mail is different from the confirmation e-mail that is sent right after visitors make a submission and ask to be notified of future submissions and/or comments. If visitors select notification options, they will receive a double opt-in confirmation e-mail with a confirmation link. That e-mail is not customizable and it does not contain your logo.