Frequently Asked Questions

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  • My comment box has a yellow warning message saying that the URL is unreachable.

    Click on the URL with the warning. That will take you to the Facebook debugger, which will explain what the problem is. There are two likely problems...

    • You created an app using domainnameA.com and then entered the appID for the app for domainnameB.com into Face It!.

      You can fix that by creating a new app with the correct Site URL and Site Domain, or edit the app you created, correcting the two lines. See the Creating Your Facebook App part of this article...

      http://sbitips.sitesell.com/facebook-comment-moderation-app.html

    • You didn't enter your Site URL and Site Domain into your app. You can fix that by entering them into your app. (See the link above.)

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  • My Facebook Like buttons are not displaying (or not displaying correctly).

    There are several things you should confirm are done correctly so that Face It! will work properly. When setting up your Face It! Like buttons at the developer page...

    http://developers.facebook.com/docs/reference/plugins/like/

    Be sure that the following details are entered correctly...

    The proper width for your button

    If you're adding the Like button with the standard layout to the content column...

    • set the width to 450px (or leave it blank) so that the accompanying text will display on one line.

    If you want the box_count or button_count Like button in a narrow column (i.e., the left or third column)...

    • enter the width you want, up to the maximum (or leave it blank to use the default).

    Click on Get Code. A small overlay will appear. If you have more than one app, select the correct app from the menu at the top of the overlay. Then copy the code in the second box.

    Paste the code into a text document.

    Repeat this process for each button that you want to add to your pages, changing the button type and the width.

    Now return to Face It! to copy the code snippet(s) from your text document and paste it (them) into the text box(es) there.

    Note... To add the buttons to your pages, you must drag a Social Block and drop it where you want the button to appear. Then select the button you want to add.

    For more detailed instructions, refer to the help for Face It! Like buttons...

    http://help.sitesell.com/face-it-like-buttons.html#CODE

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